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Contact Us/Refund Policy


For more information on scheduling a tour, memberships, and personal training, please submit the form below.

Refund Policy

Submitting Payment: 

Payments are preferred to be submitted by using our square app or website. If you wish to submit payment by using our company PayPal, Venmo or Cash App,please receive approval first and please put in the note section along with your payment “Training Sessions” or “membership””. Any payment submitted through Venmo, Cash App, or Paypal must be authorized by the owner first.  If you are experiencing issues with submitting your payment, please contact: contactjmofti@gmail.com or call/text our support team at: 586-741-3358. 


Due Date: 

Payments are due upon the day of signing this agreement or purchasing a class on our website unless approval or an agreement has been given by the coaching director of jMO-FIT. If payment is submitted upon the signing a training agreement you will receive a copy of your invoice within 24-72 hours of your payment. If you decide to submit payment by using one of our payment platforms (PayPal, Venmo or Cash App) and payment is not submitted 24 hours after your due date, your reservations for training and agreement will be voided. 


Agreement Renewal For Personal Training: 

The client signing this agreement will be billed monthly on the price agreed upon with the trainer or instructor. Invoicing will be generated monthly for training agreements, and two weeks before your last session scheduled with us. Payment will be required at your next training session once the invoice has been generated. If payment is not submitted by the invoice due date, a $15.00 late fee will be applied to your next invoicing. If you are submitting payment by using our company payment platforms other than square (PayPal, Venmo or Cash App), the same rules will apply. This agreement will still be effective until the client signing this agreement request to no longer be a client of jMO-FIT. A new agreement will not need to be signed for renewals of this agreement. The person signing this agreement will remain active until a request is made to no longer be a client of jMO-FIT. 

Credits:

All sessions, classes or events remaining after cancelling as a client or utilizing our facility with jMO-FIT, can be applied as credited sessions. 24 hour notice must be given to your trainer, instructor or event coordinator before any paid amount can be considered a payment. Credits will expire six months after your cancellation. There are no exceptions.


Refunds and Invoicing: 

If you decide to no longer be a client or member of jMO-FIT, you have 3 business days after your submission of payment to submit a request for a refund. If you purchased a class, you have 24 hours to request a refund after payment is received. If a request is made after 24 hours, a credit will be applied to your next class. If sessions or gym time begins, no refunds will be given. If you are a personal training client, all sessions remaining will move to a credit that can be used at our facility for future training sessions. If you wish to no longer receive invoicing from our management department for personal training, a 30 day notice must be given before your next invoice date. If you request to no longer receive invoicing after the 30 day notice period, your invoice for that month will still be due, and future invoicing after will no longer be generated. If you are a personal training client and more than 15 minutes late to your session without notifying your coach, your session will be cancelled and no refunds will be given.There are no exceptions to this policy. Please submit any questions to: contactjmofit@gmail.com, and our support team will reach out to you within 24-72 hours of your submission. 


Products: 

If you have any questions or complaints regarding our products, coaches, or programs, please submit a form on our website at: www.jmo-fit.com, or by email at contactjmofit@gmail.com.